Frequently Asked Questions

General Questions

What are the hat measurements?

Our hat crowns are measured at 22.5 inches in diameter and most contain the adjustable draw-string in the crown.

How do I get a product customized?

Most hats can be customized.  Please call us at 800-577-4287 to start up a conversation.  "FINAL SALE" items cannot be customized.

Shipping Policy

Shipping Information

We utilize UPS Ground for shipping orders to customers within the United States.  For International orders, we use USPS.

Shipping Requirements

Provide a valid street address.  NO PO Box or military APO address.

Shipping Rates

Shipping rates are subject to change during order processing.  If so, a sales representative will contact the buyer.

Actual shipping rates are determined by the destination and box dimensions used to package the merchandise.

For International orders, the customer will be contacted for additional charges if actual charges exceed collected amount and is responsible for any taxes or other associated costs charged by the destination Customs Department.

Processing and Shipping Time

Order placed during regular business hours (Monday through Friday, 9:00 am to 5:00 pm EST) are typically processed and shipped within 3-5 business days. In-stock items are shipped same day.